Frequently Asked Questions

If you have any questions, you’ve come to the right place!
Here are our most commonly asked questions, but if you have a new one then fire away. and we will aim to answer all queries within 24 hours (except for weekends, when we’ll be chilling with the rest of you!)

POSTAGE & DELIVERY
CANCELLATIONS, EXCHANGES, AND REFUNDS

POSTAGE & DELIVERY

We understand that your phone needs protection pronto , so our standard shipping option usually takes only between 3-5 days, but often arrives sooner. If you would like a slightly faster delivery time, we also offer expedited shipping* for an additional cost. *Not available in some states. Please contact us if you have any questions at all.

CANCELLATIONS, EXCHANGES, AND REFUNDS

We are not always able to cancel orders once it has been confirmed.

If you notice an issue with your order please notify us as soon as possible and we will aim to get this resolved. If your order has already been prepared for dispatch or dispatched, we will be unable to amend or cancel an order for you.

Please contact our Customer Care Team with any enquiries

Before confirming an order, please check it carefully as some cellphone models have really similar names. Our cellphone cases are designed with your cellphone model in mind, so are not transferable with other models. We will be happy to exchange an incorrect item for the right one on safe return to us - you will be required to pay for the return postage costs. Please contact ourCustomer Care teamso that we can advise you on how to return your case to us.