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WITH SNAKEHIVE

FAQs

What styles of mobile phone cases do you offer?

We offer a range of different leather and real wood cases to suit all needs and purposes. Each case has been designed to ensure they are sleek, stylish and offer good protection. All our mobile phone cases are embossed with the Snakehive logo.

What if my phone is not listed on the website?

We provide a wide range of leather and real wood phone and tablet cases and are continuously expanding the range available. All items listed on our website are those we currently have available for sale.

Caring for your Snakehive Vintage wallet/flip cover:

We recommend that you carefully wipe the cover with a nubuck or similar soft cloth using a circular motion. Brush with a nubuck brush to remove dirt and dust. Spray with a nubuck cleaner, from leather retailers or online, and work well into the leather. Allow to dry thoroughly and then use a brush to restore the nap to its original condition.

Do you offer any product guarantees?

We offer a 12 month manufacturing defect warranty on all our mobile phone and tablet cases.

Do you offer personalised cases?

We personalise your purchase using our hot foil press with up to 2 initials and your choice of an ambient gold, polished silver or natural emboss finish. All of our products are personalised in-house, by our specialist craftsperson to give the highest quality finish to your purchase.

How do I fit my phone into the Leather Flip case?

When you receive your leather flip case please insert your mobile phone into the frame from the bottom edge and the top then clicks into place securely. Once inserted it should not be necessary to remove the phone but to do so, pull up the top clip and gently slide the phone from the frame.

How long will it take to receive my order?

Our standard shipping option usually takes between 3-5 day but may arrive sooner.

What should I do if my order doesn’t arrive?

Please allow 10 working days for your order to arrive. If for any reason your order does not arrive within these timeframes please email our operations team at support@snakehive.co.uk.

Do you deliver overseas?

Yes please visit our UK / International website for overseas delivery, using the country selector.

What payment methods do you accept?

Currently, we accept online payment by Credit cards, Debit cards and Paypal.

Can you take payments over the phone?

We cannot currently take payment over the phone.

How do I know my payment is safe and secure?

All payments made on our website are safe and secure. We only work with established and trusted payment gateways, to guarantee the security of all payments made on our site.

Can I cancel or an amend an order?

We are able to action amendments and cancellations provided you inform us prior to dispatch. Please contact us at support@snakehive.co.uk if you wish to cancel or amend an order. Alternatively, call us on 01306 742775 during business hours. (10.00 -17.00 GMT Monday to Friday)

Do you provide a Warranty?

Yes, we currently offer a 12 month warranty for all cases purchased on our website

What if I receive a faulty item?

In the rare event a faulty item is received please contact support@snakehive.co.uk providing the details of the fault and a picture where possible. We will be happy to dispatch a replacement item.

What if I have ordered and received the incorrect item?

We do ask that you check your order carefully before confirming it, as some phone models do have very similar names. As the cases are designed for specific phone models, they are not transferable between phone models - for example, the charging or camera openings might be in a different location. We will be happy to exchange an incorrect item for the correct item on safe return to us - you will be required to pay for the return postage costs.

I have ordered the correct item but received an incorrect item?

Please get in touch with us at support@snakehive.co.uk

How do I get a refund?

We offer a no quibble money back guarantee on all unwanted items returned to us within 30 days in an unused condition. In the first instance, please contact us at support@snakehive.co.uk if you wish to return an item. In these circumstances, you will be required to pay for the return postage costs.

I received a discount code, where and how can I use this?

Any discount codes are applied at the end checkout stage. Please note that discount codes cannot currently be used in conjunction with items on sale.

Can you supply my company with a large number of cases?

We currently supply a range of small and medium companies with our mobile phone cases. If you are interested in placing a bulk order for your company please do contact us.

Can you supply VAT invoices?

We will be happy to enclose a VAT invoice with all business orders on request.

Can I make a bulk order or work with the Snakehive brand?

We are very happy to discuss any large quantity orders or partnership opportunities. Please email support@snakehive.co.uk and we will be happy to assist.

Why should I place an order with Snakehive?

We are a family run company who offer stylish branded mobile phone and tablet leather cases at unbeatable value. We pride ourselves on our excellent customer care and always offer a quick response to all orders and queries.

Where can I read reviews about Snakehive?

We have included reviews on our service and products throughout our website and you can also view our reviews through the Reviews.co.uk logo found on the right-hand side of the site.

What is your VAT and Company Registration number?

Our VAT number is: 167386667 and Company Registration Number is: 8246737

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