For your peace of mind we offer a no quibble money back guarantee on all unwanted items returned to us within 30 days of purchase in an unused condition. Upon receipt of the the returned item the refund or replacement will be processed within 48 hours. Each product also comes with a 12 month warranty against manufacturing fault. Returns cannot be accepted on personalised products unless the item has a manufacturing fault. If a personalised item does have a manufacturing fault, our normal 12 month warranty applies. 

Please contact us at support@snakehive.com if you have any questions or wish to return or exchange an item.